Terms and Conditions

TERMS OF USAGE

To use the mySupport.altera.com (mySupport) or eTraining (eTraining) services, you must first register under the Altera.com program and agree to these Altera.com Terms of Usage. MySupport and eTraining may sometimes be collectively referred to as the "Services."

By registering for Altera.com and using the services, you are indicating that you have read, understand, and agree to these Altera.com Terms of Usage. You also confirm that you have read and understand Altera Corporation's Web Site Privacy Policy and Legal Notice.

Altera’s mySupport Service

Altera’s mySupport service is offered free-of-charge to customers of Altera products and services. MySupport permits users and customers to receive online support services. Once you complete the registration process, you can submit service requests and other inquiries (Service Requests) which are logged and transmitted to Altera personnel for an appropriate response. Responses can include any or a combination of the following:

A posting to the user’s account
Direction to an Altera application note or other information
A telephone call or email response

You can view and review all Service Requests and any responses in your online account.

eTraining Service

Altera's eTraining service offers Altera customers the opportunity to purchase online training in coursework related to the use of Altera products. Once you complete the Altera.com registration process, you may register for online training classes offered by Altera or its partners. Note that Altera reserves the right to refuse registration or participation in any one or more courses offered through eTraining for any reason whatsoever and at any time (subject to the refunds policy).

Account Obligations; Change In Circumstances

Upon properly completing the registration process, you will immediately receive an Altera account (Account) identification number (ID) and password for access to mySupport and eTraining. You are responsible for maintaining the confidentiality and security of your ID number and password, and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use of the Account, your ID or password or any other breach of security, and to ensure that you log out from your Account at the end of each eTraining class registration and mySupport session. We cannot and will not be liable for any loss or damage arising from your failure to comply with these security obligations and any other unauthorized use of your Account.

You understand that you are responsible for any service and equipment costs associated with obtaining access to the World Wide Web to use mySupport and eTraining.

In consideration of your use of mySupport, you agree: (a) that all information, and any updates, modifications or revisions thereto, that you provide (Data) about yourself and your employer as prompted by the registration form (Profile Data) or otherwise during or in connection with your use of mySupport or eTraining (including without limitation technical information) (Service Data) is true, accurate, current and complete, and (b) to maintain and promptly update the Profile Data to keep it true, accurate, current, and complete. If you provide any Data or other information that is untrue, inaccurate, misleading, incomplete or not current, or we have reasonable grounds to suspect that such information is untrue, inaccurate, misleading, incomplete or not current, we reserve the right to immediately suspend or terminate your account and refuse any and all current or future use of mySupport and eTraining by you and/or your employer.

In particular, if you change employers or employment, perform work for another company, change titles, duties or responsibilities, or move into another business group, unit or divisions with your current employer, and any such change in circumstances causes you to no longer be authorized to view, provide, receive or access any of the Data, you agree to immediately notify us of such change, re-register to open a new account and not to access or attempt to access your prior account or the Data for such account If you remain authorized to view, provide, receive, and access any of the Data despite one or more of the changes in circumstances described above, you agree that we may ask that you specify the change in circumstances and may (but have no obligation to do so) undertake to verify that you remain so authorized.

In any event, you agree not to provide to Altera any confidential or proprietary information, trade secrets, or other protected or protectable information or data that you do not have the authority or right to disclose. You represent and warrant that you are authorized to provide, and view, receive and access the Data in each instance that you do so.

You acknowledge and agree that Altera reserves the right to (a) suspend, terminate, or deactivate any accounts that are inactive for an extended period of time, (b) terminate, block, or prevent access to mySupport and eTraining by any users or groups of users that are not legitimate users of mySupport, or eTraining and customers of Altera, (c) Altera may rely on the truth, accuracy, and completeness of your Profile Data, and any revisions, modifications, or updates thereof, and (d) subject to the terms of the Privacy Policy independently verify and confirm the truth, accuracy, and completeness of your Profile Data and/or Service Data, and any revisions, modifications, or updates thereof, by contacting your employer and any third parties.

Termination of Account

You agree that Altera, in its sole discretion and at any time, may terminate or suspend your password, account ID, Account, or access to or use of mySupport and/or eTraining (or any part thereof) for any reason whatsoever, including, without limitation, if Altera believes that you have violated or acted inconsistently with the letter or spirit of this Terms of Usage or acted to the detriment of Altera or its customers or any other holders of an Account. You agree that any termination or suspension of your access to mySupport or eTraining under any provision of this Terms of Usage or otherwise may be effected without prior notice, and you acknowledge and agree that Altera may immediately deactivate or delete your Account and all related Data in your Account and/or bar any further access to such Data or mySupport or eTraining without prior notice. Further, you agree that Altera shall not be liable to you or any third party for any termination or suspension of your Account or use of or access to mySupport or eTraining.

Your Right To Review And Modify Profile Data

As discussed above, you have certain obligations to maintain your Profile Data such that it remains true, accurate, current, and complete. At any time, you may request to review your Profile Data. You may seek to modify the Profile Data by sending an email request to mysupport_cs@altera.com specifying the modification. However, to modify your name, any information regarding your employer, your billing or shipping address, or your email address, you will need to specify the reason for your requested modification and your confirmation that you remain authorized to view, provide, receive, or access all of the Data (as described above in the Section entitled “Account Obligations; Change In Circumstances”). You will receive an email or telephone response to your requested modification.

Privacy; Security

The mySupport Service Data will only be used by Altera and its subsidiaries and affiliates in connection with their technical and marketing support of you and your employer and will not be sold, disclosed, rented, or shared with any third parties; provided, however, Altera may disclose certain personally identifiable information with respect to your requests for information for products or services to its partners, affiliates distributors, and sales representatives to respond to such request.

Except as provided above and with respect to submitting (as described in the Terms of Service below), your Profile Data, the Service Data and any other Data that you provide during your use of mySupport or eTraining, and Altera’s collection and maintenance thereof, will be subject to and governed by Altera’s Privacy Policy.

EUROPEAN AND OTHER FOREIGN USERS OF MYSUPPORT AND ETRAINING: Please note that mySupport and eTraining collect and maintain certain personally identifiable information about you and your employer. By agreeing to this Terms of Usage and using mySupport and eTraining, you hereby provide your consent for Altera to use, disclose, and transfer this information both within and outside of the European Union and your particular jurisdiction in accordance with the Privacy Policy and this Terms of Usage.

MySupport and eTraining Submissions

All comments, inputs, suggestions, and feedback (Submissions) regarding or relating to any of Altera's products or the Services submitted by or through mySupport or eTraining shall be considered non-confidential and Altera's property. By providing such Submissions, you agree to assign to Altera, at no charge, all world-wide rights, title and interest in copyrights and other intellectual property rights in and to the Submissions. Altera shall be free to use and disseminate such Submissions on an unrestricted basis for any purpose in connection with its products and services.

Intellectual Property Rights

The information, data, services, documentation, and materials available from or through mySupport are owned by Altera and its affiliates, licensors or suppliers and are protected by copyright and other intellectual property laws and treaties. Altera and such third parties reserve all rights therein. You may use such information, data, services, documentation and materials for you and your employer’s informational, educational and other non-commercial purposes only or otherwise in connection with your permitted and licensed use of Altera’s and its affiliates’, licensors’ or suppliers’ goods and services. Except as specifically provided, you may not reproduce, publish, post, transmit, distribute, or transfer any such information, data, services, documentation, and materials. Nothing in your use of your Account or mySupport shall be deemed or construed to confer any license under any of Altera’s or its subsidiaries’, affiliates’ or partners’ intellectual property rights, whether by estoppel, implication or otherwise. You acknowledge sole responsibility for obtaining such licenses.

Disclaimers; Limited Representations and Warranties; Limited Liability

THE LIMITED WARRANTIES AND LIMITED LIABILITY APPLICABLE TO THE GOODS ARE SET FORTH IN THE APPLICABLE STANDARD LICENSE AGREEMENT APPEARING PRIOR TO COMPLETION OF YOUR ONLINE PURCHASE OR AS SHIPPED WITH THE SOFTWARE OR OTHER GOODS.

ANY TRAINING OR OTHER SERVICES (“SERVICES”) PROVIDED BY ALTERA, OR ITS PARTNERS ON BEHALF OF ALTERA, THROUGH THEIR WEB SITES ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED REPRESENTATION, GUARANTY, OR WARRANTY OF ANY KIND INCLUDING REPRESENTATIONS OR WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OF ANY RESULTS OR OF QUALITY, SUITABILITY, ADEQUACY, GENUINENESS, ACCURACY, OR COMPLETENESS OF THE SERVICES OR ANY PORTION THEREOF. You understand and agree that Altera assumes no responsibility for the timeliness, deletion or mis-delivery of or failure to continually provide any such services.

WITHOUT LIMITING THE ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

(I) YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALTERA EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, GUARANTIES, OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

(II) ALTERA MAKES NO REPRESENTATION, GUARANTY, OR WARRANTY THAT (a) THE SERVICES WILL MEET YOUR REQUIREMENTS, (b) THE SERVICES WILL BE UNINTERRUPTED, CONTINUOUS, TIMELY, SECURE, OR ERROR-FREE, (c) THE RESULTS FROM THE USE OF THE SERVICES WILL BE COMPLETE, ACCURATE OR RELIABLE, AND (d) THE QUALITY OF SERVICES, AND THE INFORMATION AND OTHER MATERIAL OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.

(III) ANY SERVICES OR INFORMATION OR OTHER MATERIAL OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR SOFTWARE, FILES, DESIGNS, COMPUTER HARDWARE, TECHNICAL AND OTHER SYSTEMS OR LOSS OF OR DAMAGE TO DATA, SOFTWARE, OR GOODS THAT RESULTS FROM THE USE OF ANY SUCH SERVICES, INFORMATION AND MATERIAL.

(IV) NO ADVICE, TRAINING OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ALTERA THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TERMS OF SALE.

For purposes of this section, “Altera” shall include Altera and its divisions, business units, subsidiaries, successors, licensors, suppliers, distributors and affiliates, and their employees, directors, shareholders, partners, principals, agents, representatives, and any third-party suppliers of information, data and materials furnished by or through the Services.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ALTERA BE LIABLE FOR, AND YOU AGREE NOT TO MAKE A CLAIM AGAINST ALTERA FOR, ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, GENERAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOSS OF PROFITS OR REVENUE OR OTHER ECONOMIC ADVANTAGE, BUSINESS INTERRUPTION, GOODWILL, LOSS OF INFORMATION OR DATA OR OTHER TANGIBLE OR INTANGIBLE LOSSES), WHETHER AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, EVEN IF ALTERA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF (a) YOUR USE OF OR INABILITY TO USE THE SERVICES, (b) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES REQUIRED AS A RESULT OF THE USE OF ANY DATA, INFORMATION, OR MATERIALS PROVIDED THROUGH OR BY THE SERVICES, (c) YOUR RELIANCE UPON THE INFORMATION, DATA OR MATERIALS FURNISHED BY OR THROUGH THE SERVICES, OR (e) ANY OTHER MATTER RELATING TO YOUR THE SERVICES.

Because some jurisdictions prohibit the exclusion of certain warranties or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you.

Customer Service

For billing, order status, or non-technical questions, contact Altera customer service at mysupport_cs@altera.com. For technical questions regarding Altera’s website, please send an email to webmaster@altera.com. For other technical or installation questions, please send an email to Altera technical support at support@altera.com.

Indemnity

To the extent permitted by applicable law, you agree to indemnify, defend and hold Altera, and its subsidiaries, and their respective affiliates, directors, shareholders, officers, agents, representatives and employees, harmless from any liability, action, suit, damages, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of mySupport or eTraining or your violation of these Terms of Usage, except to the extent arising out of the sole active negligence or willful misconduct of Altera or its agents.

Compliance With Laws

Unless otherwise explicitly stated, all information, data, and materials obtained from or through the Services are solely directed to individuals, companies, or entities legally permitted to receive such information, data, and materials. All information, data and materials you submit, or obtained through the Services, can and will be transferred from and between any of our Technology Centers currently located in the US, Canada, China, England, Malaysia, and Japan. You agree that all such information, data and materials obtained by You through the Services are subject to the US Export Administration Regulations and other applicable export laws and regulations. Diversion of such information, data and materials contrary to US and other applicable law is prohibited. You agree that such information, data and materials, or the direct product therefrom, is not and will not be acquired for, shipped, transferred or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals. Proscribed countries are set forth in the US Export Administration regulations. Embargoed countries currently are: Cuba, Iran, North Korea, Syria, Sudan. This list is subject to change without further notice from Altera, and you must comply with the list as it exists at the applicable time. You certify that you are not on or affiliated with any entity on the US Department of Commerce’s Denied Persons List or the US Department of Treasury’s Specially Designated Nationals List. If you use the Services from any non-US location, you agree to comply with all local rules regarding your use thereof. You agree to comply with all applicable laws regarding the export or re-export of technical data from the United States or the country in which you reside. Altera does not accept any technical data subject to the ITAR (International Traffic In Arms Regulations) or any other military, defense or space technical data. Altera shall not be liable for your failure to comply with such applicable laws.

Changes to the Services

Altera and its licensors and partners reserve the right at any time to change, modify, add to, delete suspend or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice, including, without limitation the eTraining course offerings. Altera makes no commitment to continue the Services in their existing or any future form. You agree that Altera shall not be liable to you or to any third party for any change, modification, suspension or discontinuance of the Services. Unless explicitly stated otherwise, any new features or services that augment, supplement, complement or enhance the current Services shall be subject to this Terms of Usage.

Changes to Terms of Usage

Due to changing technological and marketing demands and legal requirements, and changes to mySupport and eTraining, we must reserve the right to change this Terms of Usage in the future. If that happens, we will endeavor to promptly update this Terms of Usage and may also attempt to provide a message to holders of Accounts whose email addresses we have, in conformity with our Privacy Policy and this Terms of Service, advising of any such change(s). Your continued use of mySupport or eTraining following changes to this Terms of Usage will indicate that you accept the changes. For ease of your review of any changes, the following is a list of the date of all revisions to this Terms of Usage:

Version Date Promulgated

Version 1.0 July 2, 2001

Version 2.0 December 19, 2001

Version 3.0 August 15, 2003

Version 4.0 December 29, 2003

Version 5.0 January 3, 2005

Version 6.0 May 29, 2009

Version 7.0 August 24, 2014

Version 8.0 September 6, 2016

General Legal Provisions

This Terms of Usage constitutes the entire contract between Altera and you regarding, and governing, your use of, your Account and the Services, superseding any prior or contemporaneous understandings, commitments, agreements, oral or written, between you and Altera regarding the subject matter hereof. You agree to comply with all applicable laws and regulations. Except for any generally applicable modifications posted by Altera, any modifications of these Terms of Usage must be in writing and signed by both parties. Neither party shall be responsible for any failure to perform due to unforeseen circumstances or causes beyond its reasonable control. These Terms of Usage and the relationship between you and Altera with respect to the Services shall be governed by the internal laws of the State of California, and the United States of America, without regard to its conflict of law provisions, and specifically excluding the United Nations Convention on Contracts for the International Sale of Goods. You and Altera agree to submit to the exclusive personal jurisdiction and venue of the courts located within the county of Santa Clara, California. The failure of Altera to exercise or enforce any right or provision of these Terms of Usage shall not constitute a waiver of such right or provision or other right or provision. If any provision of these Terms of Usage, or any portion thereof, is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms of Usage remain in full force and effect.

We hope that these Terms of Usage help you to make an informed decision whether to register and to use the Services. If you have any questions, concerns or problems, we encourage you to contact us at webmaster@altera.com. You may also contact the webmaster to receive a paper copy of these Terms of Usage. We greatly appreciate your suggestions on how we can improve mySupport or eTraining.

Altera and The Programmable Solutions Company are trademarks and/or service marks of Altera Corporation in the U.S. and other countries.